Shipping policy

Every Urban part is designed, developed and hand-assembled in the UK, and we ship it with the same care it was built with.

UK DELIVERY

Free UK delivery on all orders over £100. Orders under £100 are charged at the rate shown at checkout.

Dispatch times

Most orders are shipped the next working day, and within 3 working days at the latest. Stocked parts and apparel are dispatched via FedEx on a tracked service, and you will receive tracking details by email as soon as your order leaves us.

Bulky products

If you have ordered a bulky product, such as wheels, we will send it on a pallet via a local supplier, which may require additional handling time.

INTERNATIONAL DELIVERY

We ship worldwide. International rates are not calculated at checkout, so please contact us at info@urban-automotive.co.uk with your vehicle, the parts you want and your delivery address, and we will provide a quote.

Duties and import taxes are the responsibility of the customer and are not included in
the price you pay us.

DAMAGED OR MISSING DELIVERIES

Inspect your order on arrival. If anything has been damaged in transit, photograph the
packaging and the item before unwrapping further, and contact us at
customercare@urban-automotive.co.uk within 30 days of delivery, in line with our
returns policy.

QUESTIONS

Our Parts and Conversions team knows every product we make and can advise on fitment, lead times and fitting at our Milton Keynes facility.

Call: +44 (0)1908 978978, Monday to Friday, 9.00am to 5.30pm
Email: info@urban-automotive.co.uk